Frequently Asked Questions
Everything you need to know about shopping with Lulu & Boo Jewellery. Please read over the most commonly asked questions, and if you still have a query please use our contact form below.
What is Lulu and Boo Jewellery made from?
All our pieces are handcrafted using solid recycled silver and gold. We never use plating or vermeil, we only use precious metals so your jewellery is made to last a lifetime. Gem stones are sourced from reputable dealers, often sourced from traceable mines. Diamonds are laboratory grown or natural and this will be specified in the product description.
Where is your jewellery made?
Every piece is designed and handmade in our UK studio or by a team of skilled UK jewellers who support Corinne. Sustainability and craftsmanship is at the heart of what we do.
Do you offer custom or bespoke designs?
Yes! We love bringing your personal stories to life, which often includes remodelling inherited jewellery. You can send us your ideas, or use your sentimental gold or even add your stones to one of our designs. Find more information about bespoke jewellery or start the process to design a bespoke piece.
How do I find my ring size?
You can order a ring sizer here to find the perfect fit.
How long will my order take to arrive?
Some pieces will be shown in ourr ready to. ship sections. Some pieces are made to order, please allow 4-6 weeks for production. Individual products specify their delivery times so please check carefully. Please get in touch if you require faster delivery. There are things we can discuss with you to speed up your order.
Do you ship internationally?
Yes! We ship worldwide. Delivery times and prices will be calculated at checkout based on your location. We have currently paused shipping to the EU and Ireland due to restrictions on shipping. We are constantly reviewing this and will bring this service back asap.
Is your packaging sustainable?
Absolutely. All our packaging is sourced from responsibly managed forests and we minimise excessive packaging whilst ensuring your jewellery is wrapped beautifully. It’s designed to be beautiful, sustainable, and gift-ready.
Can I return or exchange my order?
We accept returns on unworn, non-bespoke items within 90 days of delivery. Earrings, custom and personalised pieces are non-returnable unless faulty. View our returns policy for details. We offer a lifetime guarantee on our workmanship. Read thee policy and exclusions here.
Do you offer gift wrapping?
All jewellery is gift-ready in our signature eco-friendly packaging. You can add a free handwritten note at checkout for an extra personal touch.
How do I care for my jewellery?
Avoid water and harsh chemicals, and store your pieces in a dry pouch. Gently polish with a polishing cloth when needed. Read our jewellery cleaning guide for more information.
Do you offer repairs?
Yes, we do. If your Lulu & Boo piece needs some love, contact us and we’ll do our best to restore it.
Is your gold ethically sourced?
We use recycled gold from trusted UK suppliers and continually review our sustainability practices. Read more about our values on our sustainability page.
How can I contact you?
Email us at info@luluandboojewellery.co.uk or send a message via our contact page. In the unusual event you have a complaint, we will do our very best to rectify any issues. If you are unhappy, we use NAJ Resolve for independent dispute resolution. More information is available at https://www.naj.co.uk/resolve
